Our Story
Spotless and Clean Space
Get reliable & affordable cleaning services for your facility with a 100% satisfaction guaranteed!
With a history rooted in over three years of hands-on experience, our team embarked on this journey, driven by a passion for creating spotless spaces and a commitment to delivering excellence. Our motto is to deliver the convenience and peace of mind that comes with having a clean and organised space.
We are dedicated to providing top-notch cleaning services using the best techniques and products in the industry. Located between the Gold Coast and Brisbane, we serve a diverse clientele, including busy professionals, families, property managers, and real estate agents. Trust us with your cleaning needs and experience the transformative power of a pristine environment.
Ready to elevate your space? Contact T & A Pro Cleaning for a cleaning experience that goes beyond the ordinary. Your satisfaction is our priority, and your clean space awaits!
TERMS & CONDITIONS
Below are our Service Policies, which are intended to ensure quality, safety & consistency in our work.
Parking Requirements for Cleaning Services in CBD areas and areas where parking is scarce, parking can be an issue. However, we do require a parking spot near your front door to ensure that the cleaning process is not interrupted. If our cleaners are required to use paid parking, we will confirm with you beforehand and add the fees to your final invoice. If parking is not available, we reserve the right to cancel or reschedule the service.
Our Arrival Window Policy and Punctuality Promise
We allocate a 20-minute arrival window to account for unforeseen incidents such as traffic, parking, and other unexpected events. If our team is running behind schedule and unable to make it to your appointment on time, we will promptly inform you.
At T & A Pro Cleaning Services, we have the right to cancel or refuse services at our discretion. The following reasons may warrant such action:
- Professionals feel threatened, unsafe, or uncomfortable in any way
- Inappropriate circumstances or requests
- Professionals are unable to complete the request within the allotted time frame
- The condition of the property is not as described by the client
- The job requested is not as described by the client
We may opt to complete the service while declining to clean certain rooms or areas due to the circumstances mentioned above.
While T & A Pro Cleaning Services is not required to notify clients of service refusal, we will do our best to inform you whenever feasible.
Our commitment to safety is our top priority. In the event of severe weather or other unpredictable circumstances, we reserve the right to cancel or reschedule any jobs or services to ensure the well-being of our team and clients. We understand that such events can be inconvenient, but we are not liable for any resulting outcomes.
Examples of unpredictable circumstances include car accidents, traffic blocks, as well as health and family emergencies.
We appreciate your understanding regarding our service cancellation policy. In addition to the unpredictable circumstances mentioned, we also reserve the right to cancel or reschedule appointments due to:
- Technical difficulties or equipment failure
- Natural disasters such as floods, hurricanes, or earthquakes
- Government-mandated shutdowns or closures
- Other unforeseeable circumstances beyond our control
If we need to cancel or reschedule a service, we will make every effort to notify you as soon as possible and work with you to find a mutually agreeable date and time for the rescheduled service.
We appreciate your cooperation and look forward to providing you with exceptional service.
To secure your booking with T & A Pro Cleaning Services a deposit of 20% is required. This deposit can be transferred to;
T & A Pro Cleaning Services
BSB: 064-474
Account: 1090 4062
Reference: Your surname
Once this deposit has been received, your service date is secured. This deposit will come off your final balance. Final balance is
required on commencement of your clean either by cash or OSKO instant bank transfer. A detailed receipt will be emailed to you once
funds have been cleared into our account or on receipt of cash payment.
This quote is an approximation and is not guaranteed. The quote is based on information provided from the client regarding service
requirements. Actual cost may vary depending on the difficulty of the job.
Prior to any changes of cost, the client will be notified.
This deposit ensures that we reserve the time and resources needed to provide you with the highest quality of cleaning service. We understand that schedules can change unexpectedly, however this deposit is only refundable if cancelled 7 days in advance. This deposit is transferable to another date if 3 days notice is provided and we have availability. This payment policy helps us to maintain
our high standards of service and fair pricing for all of our valued clients.
Guidelines for Preparing Your Home for a Cleaning Service To ensure an efficient cleaning service, please guarantee that the cleaning professional has full access to your home during the appointment. This includes running water and electricity. Avoid interruptions from other service providers, and supervise your pets or children to avoid any disruption during the cleaning.
Please note that a fee of $50 may be charged if we are unable to complete our job due to any interruptions. This fee covers our expenses for lost travel time and fuel.
Here are some additional guidelines to help you prepare your home for a cleaning service:
- Declutter and tidy up any loose items before the cleaning professional arrives. This will allow them to focus on cleaning rather than organising.
- Secure any valuables or fragile items that could be accidentally damaged during the cleaning process.
- If you have any specific cleaning products or equipment that you prefer to be used, make sure to communicate this to the cleaning professional in advance.
- If there are any areas of your home that you want the cleaning professional to avoid, such as a home office or a child’s playroom, make sure to communicate this as well.
- Provide clear directions to your home, and make sure that the cleaning professional has a safe and convenient place to park.
By following these guidelines, you can help ensure a successful and stress-free cleaning service experience.
Image and Video Recording Policy for Our Services
At the time of booking our services, please note that we reserve the right to capture “before and after” images and videos of our work, and other visuals, for quality control and promotional purposes. Rest assured that your privacy and confidentiality are of the utmost importance to us, and we will never disclose any personal information or details in any of the images or videos taken.
These visuals are primarily for internal use, allowing us to maintain exceptional service standards and continuously improve our cleaning processes. In rare instances, we may use these images and videos for public advertising, showcasing our outstanding results.
We understand and respect your concerns regarding privacy, and we value your preferences. If you object to the use of images and videos for promotional purposes, kindly reach out to us at tandaprocleaning@gmail.com, and we will address your request immediately. Your satisfaction and comfort are our top priorities.
We believe that a clean and organised home is essential not only for your physical health but also for your mental well-being. We take pride in our work and want to use these visuals to promote our services and show our clients the quality of our work. We hope that this policy helps you feel comfortable with our practices and the services we provide.
To guarantee the safety of our staff, we reserve the right to cancel or reschedule any services if they feel unsafe due to unsecured pets. It is essential that all pets are secured during cleaning. Our team members are instructed not to enter a property if they perceive any potential threat from the pet. Please note that pets may behave differently without the presence of a family member.
We strongly recommend taking adequate precautions to ensure that your pets are secure before the cleaning service is scheduled. Failure to do so may result in a $50 fee if the cleaners are unable to enter the property due to unsecured pets.
Quality Cleaning Services with Guaranteed Satisfaction
At T & A Pro Cleaning Services, we prioritise the quality of our cleaning services and are committed to ensuring your utmost satisfaction.
Our Satisfaction Guarantee is a testament to our dedication to providing exceptional service, and we have the following terms in place to guarantee your satisfaction:
Re-service Policy: We strive to deliver the best cleaning results, but in the unlikely event that you are not completely satisfied with our service, please inform us within 24 hours of the service date. We will gladly schedule a follow-up visit to address any specific concerns at no additional cost.
Refund Policy: If, after the re-service, you are still not content with the cleaning results, we offer a full refund of the original service cost. We will process this refund promptly and work to address any concerns you may have.
Exclusions: While we are committed to your satisfaction, our Satisfaction Guarantee does not cover the following situations:
- Unreasonable or malicious claims: We reserve the right to deny re-service or refund requests if it is evident that the claim is made in bad faith or with the intention of obtaining a free service. Our team maintains the right to assess and determine the validity of any claims.
- Postponement of maintenance cleaning: Our Satisfaction Guarantee is designed to address specific concerns related to the cleanliness of your space after our service. It does not cover areas that may require additional attention due to neglect or lack of regular maintenance.
- Interference with our cleaning process: If our cleaning professionals encounter interference or obstruction during the cleaning service that hinders them from delivering the expected results, the Satisfaction Guarantee may not apply.
Contact us today to learn more about our services and how we can help you transform your space.
Phone: 0412 820 308
Email: tandaprocleaning@gmail.com
Acknowledgment of Marketing Materials Upon Submission of a Quote Request
When submitting a quote request, please be aware that you may receive marketing materials from T & A Pro Cleaning Services. Your information will be used to provide you with customized promotions, updates, and offers pertaining to our services. You have the option to unsubscribe from these communications at any time.
At T & A Pro Cleaning Services, we value transparency and respect your privacy. We want to assure you that any personal information you provide when submitting a quote request will only be used for the purpose of providing you with customized promotions, updates, and offers pertaining to our services. We understand that not everyone wants to receive marketing materials and we provide the option to unsubscribe from these communications at any time. We want you to feel confident and comfortable when submitting a quote request with us.
T & A Pro Cleaning Services’ Data Collection Policy
At T & A Pro Cleaning Services, we are committed to transparent, fair, and lawful data collection. This policy governs our collection of data when you purchase or use our products and services.
Voluntary Data Collection:
We collect information when you willingly provide it to us. This might include your name and email address when signing up for our Services, providing us with feedback, or emailing us. Additionally, you may provide information through online surveys, forms, portals, or other interactive activities on our website. You always have the choice of providing personal information, so please do not do so unless you are authorised to.
Information Collection:
We may collect the following information directly from you:
- Personal information: name, address, email address, and other identifiers that allow us to contact you online or offline.
- Information about you that does not personally identify you.
This policy does not apply to third-party sites that may link to or be accessible from our site. We do not control these third parties’ tracking technologies or how they may use your data. Your interactions with these sites are governed by the third parties’ applicable privacy statements. If you have any questions about these sites, please contact the responsible provider.
Automatic Data Collection:
We may use cookies or similar technologies for automatic data collection. You may refuse to accept browser cookies by activating the appropriate setting on your browser, but if you do so, you may be unable to access certain parts of our website. Unless you adjust your browser settings to refuse cookies, our system will issue cookies when you direct your browser to us.
How We Use Your Information:
We use the information we collect about you or that you provide to us, including personal information, to:
- Present our Services to you.
- Provide you with information, products, or services you request from us.
- Fulfill any other purpose for which you provide it.
- Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including billing and collection.
- Comply with legal obligations.
- Use for any other purpose with your consent.
How We Protect Your Personal Information:
We may store your personal data in any region or country where we or our service providers have facilities. We implement reasonable processes and adhere to best practices to protect your Personal Information from unauthorized access, use, alteration, disclosure, or accidental loss. While we will do our best to protect your personal information, please note that the transmission of information via the internet is not completely secure. Any transmission of personal information is at your own risk. We are not responsible for any circumvention of privacy settings or security measures contained on our website. We will store your personal data only until it is no longer needed to fulfill the purpose(s) for which it was collected or as required or permitted by law. At that point, it will be anonymized, deleted, or isolated.